2:1 Tickets

Hi, I haven't yet received my 2:1 ticket despite receiving my accessible car park pass. I have emailed the info inbox but not received a reply so have today sent a message to the accessibility inbox. Please can someone pick this up? I'm out of the country for the next few days and not back til Tuesday 15th and very worried that I won't be able to attend green man if my chaperone doesn't have a ticket. Thanks. Bex